customer service Archives - Training Industry https://trainingindustry.com/tag/customer-service/ Articles, research and tools for the L&D professional. Insights for managing the business of learning. Thu, 01 Aug 2024 14:43:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.6 Thought Industries Announces the Launch of tia: The AI Copilot for Sales and Customer Success Teams Boosting Revenue Through Moment-of-Need Intelligence https://trainingindustry.com/press-release/artificial-intelligence/thought-industries-announces-the-launch-of-tia-the-ai-copilot-for-sales-and-customer-success-teams-boosting-revenue-through-moment-of-need-intelligence/ Wed, 31 Jul 2024 09:00:58 +0000 https://trainingindustry.com/?post_type=press_releases&p=116689 Thought Industries Announces the Launch of tia: The AI Copilot for Sales and Customer Success Teams Boosting Revenue Through Moment-of-Need Intelligence - Read more by Ashley Li on Training Industry.

]]> Thought Industries Announces the Launch of tia: The AI Copilot for Sales and Customer Success Teams Boosting Revenue Through Moment-of-Need Intelligence - Read more by Ashley Li on Training Industry.

]]> 3 Tips for Training SaaS Customer Support Teams for Higher Retention https://trainingindustry.com/articles/sales/3-tips-for-training-saas-customer-support-teams-for-higher-retention/ Wed, 10 Apr 2024 12:00:50 +0000 https://trainingindustry.com/?post_type=articles&p=110737 3 Tips for Training SaaS Customer Support Teams for Higher Retention - Read more by Danielle Johnson on Training Industry.

]]> 3 Tips for Training SaaS Customer Support Teams for Higher Retention - Read more by Danielle Johnson on Training Industry.

]]> Building a Foundation of Trust With Your Clients https://trainingindustry.com/articles/sales/building-a-foundation-of-trust-with-your-clients/ Thu, 21 Mar 2024 14:41:04 +0000 https://trainingindustry.com/?post_type=articles&p=109756 Building a Foundation of Trust With Your Clients - Read more by Jenny Ayers on Training Industry.

]]> Building a Foundation of Trust With Your Clients - Read more by Jenny Ayers on Training Industry.

]]> Retail Customer Service Training Needs a Major Revamp — Now https://trainingindustry.com/articles/workforce-development/retail-customer-service-training-needs-a-major-revamp-now/ Fri, 09 Feb 2024 14:00:50 +0000 https://trainingindustry.com/?post_type=articles&p=108033 Retail Customer Service Training Needs a Major Revamp — Now - Read more by Danielle Johnson on Training Industry.

]]> Retail Customer Service Training Needs a Major Revamp — Now - Read more by Danielle Johnson on Training Industry.

]]> Case Study: Empowering Line Coaches and Driving Customer Service Excellence With L&D https://trainingindustry.com/articles/performance-management/case-study-empowering-line-coaches-and-driving-customer-service-excellence-with-ld/ Tue, 19 Dec 2023 14:00:09 +0000 https://trainingindustry.com/?post_type=articles&p=106179 Case Study: Empowering Line Coaches and Driving Customer Service Excellence With L&D - Read more by Danielle Johnson on Training Industry.

]]> Case Study: Empowering Line Coaches and Driving Customer Service Excellence With L&D - Read more by Danielle Johnson on Training Industry.

]]> Why Internal Customer Service Is More Vital Than Ever https://trainingindustry.com/magazine/summer-2023/why-internal-customer-service-is-more-vital-than-ever/ Thu, 29 Jun 2023 13:55:40 +0000 https://trainingindustry.com/?post_type=magazine&p=98495 Why Internal Customer Service Is More Vital Than Ever - Read more by M. Allen on Training Industry.

]]> Why Internal Customer Service Is More Vital Than Ever - Read more by M. Allen on Training Industry.

]]> Empowering Your Team with AI: Effective Training for Customer Service Success https://trainingindustry.com/articles/sales/empowering-your-team-with-ai-effective-training-for-customer-service-success/ Mon, 10 Apr 2023 13:00:42 +0000 https://trainingindustry.com/?post_type=articles&p=94623 Empowering Your Team with AI: Effective Training for Customer Service Success - Read more by Jenny Ayers on Training Industry.

]]> Empowering Your Team with AI: Effective Training for Customer Service Success - Read more by Jenny Ayers on Training Industry.

]]> Customer Service Representatives Are the “Voice” of Your Company: Does Your Training Support Them? https://trainingindustry.com/articles/sales/customer-service-representatives-are-the-voice-of-your-company-does-your-training-support-them/ Fri, 16 Dec 2022 14:00:46 +0000 https://trainingindustry.com/?post_type=articles&p=89089 Customer Service Representatives Are the “Voice” of Your Company: Does Your Training Support Them? - Read more by Jenny Ayers on Training Industry.

]]> Customer Service Representatives Are the “Voice” of Your Company: Does Your Training Support Them? - Read more by Jenny Ayers on Training Industry.

]]> 5 Reasons Why Employee Training Is Key to Customer Satisfaction https://trainingindustry.com/articles/sales/5-reasons-why-employee-training-is-key-to-customer-satisfaction/ Mon, 31 Oct 2022 13:00:50 +0000 https://trainingindustry.com/?post_type=articles&p=86714 5 Reasons Why Employee Training Is Key to Customer Satisfaction - Read more by Jenny Ayers on Training Industry.

]]> 5 Reasons Why Employee Training Is Key to Customer Satisfaction - Read more by Jenny Ayers on Training Industry.

]]> Preparing Your Insurance Customer Service Reps for Future Success https://trainingindustry.com/articles/sales/preparing-your-insurance-customer-service-reps-for-future-success/ Wed, 26 Oct 2022 13:00:15 +0000 https://trainingindustry.com/?post_type=articles&p=86606 Preparing Your Insurance Customer Service Reps for Future Success - Read more by Jenny Ayers on Training Industry.

]]> Preparing Your Insurance Customer Service Reps for Future Success - Read more by Jenny Ayers on Training Industry.

]]> Taking Video to the Next Level for Successful Customer Service Training https://trainingindustry.com/articles/learning-technologies/taking-video-to-the-next-level-for-successful-customer-service-training/ Mon, 04 Oct 2021 13:54:46 +0000 https://prodweb.trainingindustry.com/?post_type=articles&p=71730 Taking Video to the Next Level for Successful Customer Service Training - Read more by Sarah Gallo on Training Industry.

]]> Taking Video to the Next Level for Successful Customer Service Training - Read more by Sarah Gallo on Training Industry.

]]> Customer Service Agent Training Strategies for 2021 https://trainingindustry.com/articles/sales/customer-service-agent-training-strategies-for-2021-spon-actio/ Wed, 21 Apr 2021 14:00:52 +0000 https://trainingindustry.com/?post_type=articles&p=65813 Customer Service Agent Training Strategies for 2021 - Read more by Ashley Li on Training Industry.

]]> Customer Service Agent Training Strategies for 2021 - Read more by Ashley Li on Training Industry.

]]> What’s Better Than Standard Customer Service Training for Your Bank? https://trainingindustry.com/articles/sales/whats-better-than-standard-customer-service-training-for-your-bank-spon-actiolearning/ Mon, 05 Apr 2021 14:00:44 +0000 https://trainingindustry.com/?post_type=articles&p=65210 What’s Better Than Standard Customer Service Training for Your Bank? - Read more by Ashley Li on Training Industry.

]]> What’s Better Than Standard Customer Service Training for Your Bank? - Read more by Ashley Li on Training Industry.

]]> 6 Soft Skills Future Customer Service Leaders Need for Success https://trainingindustry.com/articles/strategy-alignment-and-planning/6-soft-skills-future-customer-service-leaders-need-for-success-spon-infoprolearning/ Fri, 15 Jan 2021 11:00:37 +0000 https://trainingindustry.com/?post_type=articles&p=61949 6 Soft Skills Future Customer Service Leaders Need for Success - Read more by Ashley Li on Training Industry.

]]> 6 Soft Skills Future Customer Service Leaders Need for Success - Read more by Ashley Li on Training Industry.

]]> Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide https://trainingindustry.com/press-release/sales/kaizo-raises-3-million-to-accelerate-customer-support-productivity-leveraging-gamification-and-artificial-intelligence-for-agents-worldwide/ Thu, 26 Mar 2020 09:00:35 +0000 https://trainingindustry.com/?post_type=press_releases&p=50278 Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide - Read more by Sarah Gallo on Training Industry.

]]> Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide - Read more by Sarah Gallo on Training Industry.

]]> Artificial Intelligence in Call Centers: Driving Performance Through Automation https://trainingindustry.com/articles/sales/artificial-intelligence-in-call-centers-driving-performance-through-automation/ Tue, 24 Mar 2020 14:00:10 +0000 https://trainingindustry.com/?post_type=articles&p=49835 Artificial Intelligence in Call Centers: Driving Performance Through Automation - Read more by Ashley Li on Training Industry.

]]> Artificial Intelligence in Call Centers: Driving Performance Through Automation - Read more by Ashley Li on Training Industry.

]]> Cresta Launches with $21M of Funding To Enable Office Workers to be Experts on Day One® https://trainingindustry.com/press-release/sales/cresta-launches-with-21m-of-funding-to-enable-office-workers-to-be-experts-on-day-one/ Mon, 03 Feb 2020 10:00:37 +0000 https://trainingindustry.com/?post_type=press_releases&p=48122 Cresta Launches with $21M of Funding To Enable Office Workers to be Experts on Day One® - Read more by Sarah Gallo on Training Industry.

]]> Cresta Launches with $21M of Funding To Enable Office Workers to be Experts on Day One® - Read more by Sarah Gallo on Training Industry.

]]> The New Selling Mindset for Service Professionals: 3 Practices to Improve Results https://trainingindustry.com/articles/sales/the-new-selling-mindset-for-service-professionals-3-practices-to-improve-results/ Tue, 07 Jan 2020 17:00:21 +0000 https://trainingindustry.com/?post_type=articles&p=46850 The New Selling Mindset for Service Professionals: 3 Practices to Improve Results - Read more by Ashley Li on Training Industry.

]]> The New Selling Mindset for Service Professionals: 3 Practices to Improve Results - Read more by Ashley Li on Training Industry.

]]> How to Increase Revenue by Aligning Sales With Customer Service https://trainingindustry.com/articles/sales/how-to-increase-revenue-by-aligning-sales-with-customer-service-spon-brooks/ Tue, 27 Aug 2019 10:00:28 +0000 https://trainingindustry.com/?post_type=articles&p=41951 How to Increase Revenue by Aligning Sales With Customer Service - Read more by Sarah Gallo on Training Industry.

]]> How to Increase Revenue by Aligning Sales With Customer Service - Read more by Sarah Gallo on Training Industry.

]]> TICE 2019: Building an Innovative and Disruptive Learning Culture https://trainingindustry.com/blog/leadership/tice-2019-building-an-innovative-and-disruptive-learning-culture/ Mon, 08 Jul 2019 13:30:02 +0000 https://www.trainingindustry.com/?p=40519 TICE 2019: Building an Innovative and Disruptive Learning Culture - Read more by Sarah Gallo on Training Industry.

]]> TICE 2019: Building an Innovative and Disruptive Learning Culture - Read more by Sarah Gallo on Training Industry.

]]> The Softest Skills Can Lead to the Hardest Business Numbers https://trainingindustry.com/blog/measurement-and-analytics/the-softest-skills-can-lead-to-the-hardest-business-numbers/ Wed, 29 May 2019 18:30:45 +0000 https://www.trainingindustry.com/?p=39147 The Softest Skills Can Lead to the Hardest Business Numbers - Read more by Sarah Gallo on Training Industry.

]]> The Softest Skills Can Lead to the Hardest Business Numbers - Read more by Sarah Gallo on Training Industry.

]]> Disruptive Selling: A New Take on Sales, Marketing and Customer Service https://trainingindustry.com/articles/sales/disruptive-selling-a-new-take-on-sales-marketing-and-customer-service/ Wed, 10 Apr 2019 18:30:38 +0000 https://www.trainingindustry.com/?post_type=articles&p=37576 Disruptive Selling: A New Take on Sales, Marketing and Customer Service - Read more by Sarah Gallo on Training Industry.

]]> Disruptive Selling: A New Take on Sales, Marketing and Customer Service - Read more by Sarah Gallo on Training Industry.

]]> The Brain Science Behind Why Augmented Reality Is an Effective Tool for Field Service https://trainingindustry.com/articles/learning-technologies/the-brain-science-behind-why-augmented-reality-is-an-effective-tool-for-field-service/ Tue, 26 Mar 2019 10:30:59 +0000 https://trainingindustry.com/?post_type=articles&p=37138 The Brain Science Behind Why Augmented Reality Is an Effective Tool for Field Service - Read more by Sarah Gallo on Training Industry.

]]> The Brain Science Behind Why Augmented Reality Is an Effective Tool for Field Service - Read more by Sarah Gallo on Training Industry.

]]> Uniphore Launches auMina QSense™ to Transform Performance Management https://trainingindustry.com/press-release/performance-management/uniphore-launches-aumina-qsense-to-transform-performance-management/ Tue, 05 Mar 2019 10:00:15 +0000 https://trainingindustry.com/?post_type=press_releases&p=36486 Uniphore Launches auMina QSense™ to Transform Performance Management - Read more by Sarah Gallo on Training Industry.

]]> Uniphore Launches auMina QSense™ to Transform Performance Management - Read more by Sarah Gallo on Training Industry.

]]> 4 Skills That Service Professionals Need to Thrive in the Digital Economy https://trainingindustry.com/articles/workforce-development/4-skills-that-service-professionals-need-to-thrive-in-the-digital-economy/ Fri, 07 Sep 2018 10:30:23 +0000 https://www.trainingindustry.com/?post_type=articles&p=30733 4 Skills That Service Professionals Need to Thrive in the Digital Economy - Read more by Sarah Gallo on Training Industry.

]]> 4 Skills That Service Professionals Need to Thrive in the Digital Economy - Read more by Sarah Gallo on Training Industry.

]]> 6 Reasons Customer Service Is an Important Metric of Employee Engagement https://trainingindustry.com/blog/performance-management/6-reasons-customer-service-is-an-important-metric-of-employee-engagement/ Thu, 30 Aug 2018 13:30:44 +0000 https://www.trainingindustry.com/?p=30543 6 Reasons Customer Service Is an Important Metric of Employee Engagement - Read more by Sarah Gallo on Training Industry.

]]> 6 Reasons Customer Service Is an Important Metric of Employee Engagement - Read more by Sarah Gallo on Training Industry.

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