https://trainingindustry.com/tag/customer-training/ Articles, research and tools for the L&D professional. Insights for managing the business of learning. Wed, 29 Mar 2023 13:38:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.6 https://trainingindustry.com/articles/learning-technologies/how-learning-technologies-can-support-product-training/ Wed, 29 Mar 2023 13:00:21 +0000 https://www.trainingindustry.com/?post_type=articles&p=94016 How Learning Technologies Can Support Product Training - Read more by Sarah Gallo on Training Industry.

]]> How Learning Technologies Can Support Product Training - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/measurement-and-analytics/how-to-measure-the-impact-of-customer-training/ Tue, 08 Nov 2022 14:00:25 +0000 https://trainingindustry.com/?post_type=articles&p=87347 How to Measure the Impact of Customer Training - Read more by Danielle Johnson on Training Industry.

]]> How to Measure the Impact of Customer Training - Read more by Danielle Johnson on Training Industry.

]]> https://trainingindustry.com/articles/learning-technologies/5-ways-an-lms-can-help-improve-the-customer-experience/ Wed, 12 Oct 2022 13:00:10 +0000 https://trainingindustry.com/?post_type=articles&p=85938 5 Ways an LMS Can Help Improve the Customer Experience - Read more by Sarah Gallo on Training Industry.

]]> 5 Ways an LMS Can Help Improve the Customer Experience - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/it-and-technical-training/saas-product-training-4-tips-to-train-new-users-and-drive-growth/ Thu, 06 Oct 2022 09:30:50 +0000 https://trainingindustry.com/?post_type=articles&p=85818 SaaS Product Training: 4 Tips to Train New Users and Drive Growth - Read more by M. Allen on Training Industry.

]]> SaaS Product Training: 4 Tips to Train New Users and Drive Growth - Read more by M. Allen on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/customer-training-an-essential-business-function-in-todays-marketplace/ Tue, 17 May 2022 12:30:13 +0000 https://trainingindustry.com/?post_type=articles&p=79884 Customer Training: An Essential Business Function in Today’s Marketplace - Read more by Sarah Gallo on Training Industry.

]]> Customer Training: An Essential Business Function in Today’s Marketplace - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/webinar/sales/training-industry-leader-talk-sales-enablement-and-the-customer-experience/ Thu, 14 Apr 2022 18:04:48 +0000 https://trainingindustry.com/?post_type=webinars&p=78677 Training Industry Leader Talk: Sales Enablement and the Customer Experience - Read more by Avery Vogt on Training Industry.

]]> Training Industry Leader Talk: Sales Enablement and the Customer Experience - Read more by Avery Vogt on Training Industry.

]]> https://trainingindustry.com/webinar/sales/training-industry-leader-talk-sales-training-and-enablement-2/ Mon, 11 Apr 2022 20:22:46 +0000 https://trainingindustry.com/?post_type=webinars&p=78318 Training Industry Leader Talk: Sales Training and Enablement - Read more by Avery Vogt on Training Industry.

]]> Training Industry Leader Talk: Sales Training and Enablement - Read more by Avery Vogt on Training Industry.

]]> https://trainingindustry.com/press-release/it-and-technical-training/adaptiva-to-reach-40-more-users-through-new-self-directed-training-portal/ Thu, 17 Jun 2021 09:00:37 +0000 https://trainingindustry.com/?post_type=press_releases&p=68099 Adaptiva to Reach 40% More Users Through New Self-Directed Training Portal - Read more by M. Allen on Training Industry.

]]> Adaptiva to Reach 40% More Users Through New Self-Directed Training Portal - Read more by M. Allen on Training Industry.

]]> https://trainingindustry.com/articles/sales/customer-education-and-marketing-are-better-off-as-friends-why-customer-education-is-not-marketing/ Mon, 19 Apr 2021 12:00:51 +0000 https://trainingindustry.com/?post_type=articles&p=65689 Customer Education and Marketing Are Better off as Friends: Why Customer Education Is Not Marketing - Read more by Ashley Li on Training Industry.

]]> Customer Education and Marketing Are Better off as Friends: Why Customer Education Is Not Marketing - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/articles/sales/the-customer-learning-journey-delivering-training-across-the-customer-life-cycle/ Tue, 02 Feb 2021 13:00:47 +0000 https://trainingindustry.com/?post_type=articles&p=62769 The Customer Learning Journey: Delivering Training Across the Customer Life Cycle - Read more by Ashley Li on Training Industry.

]]> The Customer Learning Journey: Delivering Training Across the Customer Life Cycle - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/articles/content-development/the-world-has-shifted-and-so-has-learning-and-development-developing-training-for-customers-and-consumers/ Tue, 22 Dec 2020 15:00:21 +0000 https://trainingindustry.com/?post_type=articles&p=61318 The World Has Shifted, and So Has Learning and Development: Developing Training for Customers and Consumers - Read more by Ashley Li on Training Industry.

]]> The World Has Shifted, and So Has Learning and Development: Developing Training for Customers and Consumers - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/articles/it-and-technical-training/2-steps-to-successful-saas-customer-onboarding/ Thu, 05 Nov 2020 17:00:21 +0000 https://trainingindustry.com/?post_type=articles&p=59751 2 Steps to Successful SaaS Customer Onboarding - Read more by Ashley Li on Training Industry.

]]> 2 Steps to Successful SaaS Customer Onboarding - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/skilljar-announces-33-million-series-b-funding-led-by-insight-partners/ Tue, 06 Oct 2020 09:00:51 +0000 https://trainingindustry.com/?post_type=press_releases&p=58739 Skilljar Announces $33 Million Series B Funding Led by Insight Partners - Read more by Sarah Gallo on Training Industry.

]]> Skilljar Announces $33 Million Series B Funding Led by Insight Partners - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/sales/customer-training-in-2020-3-best-practices-to-follow/ Tue, 16 Jun 2020 10:00:59 +0000 https://trainingindustry.com/?post_type=articles&p=53721 Customer Training in 2020: 3 Best Practices to Follow - Read more by Ashley Li on Training Industry.

]]> Customer Training in 2020: 3 Best Practices to Follow - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/articles/sales/5-ways-customer-education-programs-are-adapting-to-covid-19/ Wed, 03 Jun 2020 12:00:02 +0000 https://trainingindustry.com/?post_type=articles&p=53101 5 Ways Customer Education Programs Are Adapting to COVID-19 - Read more by Ashley Li on Training Industry.

]]> 5 Ways Customer Education Programs Are Adapting to COVID-19 - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/press-release/content-development/workramp-enables-every-company-to-build-their-own-trailhead-with-new-features-to-improve-product-adoption-and-customer-retention/ Wed, 20 May 2020 09:00:23 +0000 https://trainingindustry.com/?post_type=press_releases&p=52654 WorkRamp Enables Every Company to Build Their Own ‘Trailhead’ with New Features to Improve Product Adoption and Customer Retention - Read more by Sarah Gallo on Training Industry.

]]> WorkRamp Enables Every Company to Build Their Own ‘Trailhead’ with New Features to Improve Product Adoption and Customer Retention - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/onboarding/the-key-to-customer-onboarding-diversifying-your-customer-training-strategy/ Fri, 15 May 2020 14:00:46 +0000 https://trainingindustry.com/?post_type=articles&p=52236 The Key to Customer Onboarding: Diversifying Your Customer Training Strategy - Read more by Ashley Li on Training Industry.

]]> The Key to Customer Onboarding: Diversifying Your Customer Training Strategy - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/thought-industries-announces-integration-with-gainsight-sightline-the-first-complete-customer-success-ecosystem/ Thu, 14 May 2020 09:00:21 +0000 https://trainingindustry.com/?post_type=press_releases&p=52428 Thought Industries Announces Integration with Gainsight Sightline, The First Complete Customer Success Ecosystem - Read more by Sarah Gallo on Training Industry.

]]> Thought Industries Announces Integration with Gainsight Sightline, The First Complete Customer Success Ecosystem - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/why-customer-retention-driven-by-training-is-your-best-long-term-business-strategy/ Mon, 27 Jan 2020 15:00:08 +0000 https://trainingindustry.com/?post_type=articles&p=47530 Why Customer Retention, Driven by Training, Is Your Best Long-term Business Strategy - Read more by Ashley Li on Training Industry.

]]> Why Customer Retention, Driven by Training, Is Your Best Long-term Business Strategy - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/magazine/jan-feb-2020/meeting-the-challenge-training-for-customer-experience-excellence-the-airbnb-way/ Wed, 08 Jan 2020 14:41:06 +0000 https://prodweb.trainingindustry.com/?post_type=magazine&p=47202 Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way - Read more by Michelle Eggleston on Training Industry.

]]> Meeting the Challenge: Training for Customer Experience Excellence the Airbnb Way - Read more by Michelle Eggleston on Training Industry.

]]> https://trainingindustry.com/press-release/it-and-technical-training/nintex-rolls-out-critical-process-management-and-automation-training-programs-for-operations-it-and-process-professionals/ Wed, 08 Jan 2020 10:00:10 +0000 https://trainingindustry.com/?post_type=press_releases&p=47078 Nintex Rolls Out Critical Process Management and Automation Training Programs for Operations, IT and Process Professionals - Read more by Sarah Gallo on Training Industry.

]]> Nintex Rolls Out Critical Process Management and Automation Training Programs for Operations, IT and Process Professionals - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/workramp-and-zendesk-partner-to-deliver-intelligent-customer-conversations-through-continuous-training/ Tue, 12 Nov 2019 10:00:35 +0000 https://trainingindustry.com/?post_type=press_releases&p=45308 WorkRamp and Zendesk Partner to Deliver Intelligent Customer Conversations Through Continuous Training - Read more by Sarah Gallo on Training Industry.

]]> WorkRamp and Zendesk Partner to Deliver Intelligent Customer Conversations Through Continuous Training - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/intellum-acquires-appitierre-maker-of-the-evolve-content-authoring-tool/ Thu, 17 Oct 2019 09:00:29 +0000 https://trainingindustry.com/?post_type=press_releases&p=44314 Intellum Acquires Appitierre, Maker of the Evolve Content Authoring Tool - Read more by Sarah Gallo on Training Industry.

]]> Intellum Acquires Appitierre, Maker of the Evolve Content Authoring Tool - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/edubrite-announces-successx-training-learning-and-communities-together-in-one-platform/ Wed, 16 Oct 2019 09:00:45 +0000 https://trainingindustry.com/?post_type=press_releases&p=44363 EduBrite Announces SuccessX: Training, Learning, and Communities Together in one Platform - Read more by Sarah Gallo on Training Industry.

]]> EduBrite Announces SuccessX: Training, Learning, and Communities Together in one Platform - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/it-and-technical-training/how-customer-training-can-address-a-changing-workforce/ Thu, 03 Oct 2019 12:00:27 +0000 https://trainingindustry.com/?post_type=articles&p=43443 How Customer Training Can Address a Changing Workforce - Read more by Ashley Li on Training Industry.

]]> How Customer Training Can Address a Changing Workforce - Read more by Ashley Li on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/strigo-leading-customer-training-cloud-raises-2-5m-from-hanaco-ventures/ Thu, 03 Oct 2019 09:00:33 +0000 https://trainingindustry.com/?post_type=press_releases&p=44352 Strigo, Leading Customer Training Cloud, Raises $2.5M From Hanaco Ventures - Read more by Sarah Gallo on Training Industry.

]]> Strigo, Leading Customer Training Cloud, Raises $2.5M From Hanaco Ventures - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/thought-industries-and-luminate-capital-partners-announce-strategic-growth-investment/ Thu, 05 Sep 2019 09:00:52 +0000 https://trainingindustry.com/?post_type=press_releases&p=42498 Thought Industries and Luminate Capital Partners Announce Strategic Growth Investment - Read more by Sarah Gallo on Training Industry.

]]> Thought Industries and Luminate Capital Partners Announce Strategic Growth Investment - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/workforce-development/russelectric-a-siemens-business-unveils-hands-on-training-center/ Fri, 23 Aug 2019 09:00:01 +0000 https://trainingindustry.com/?post_type=press_releases&p=44371 Russelectric, A Siemens Business, Unveils Hands-On Training Center - Read more by Sarah Gallo on Training Industry.

]]> Russelectric, A Siemens Business, Unveils Hands-On Training Center - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/content-development/4-tips-for-scaling-your-customer-training-efforts/ Mon, 12 Aug 2019 15:30:35 +0000 https://trainingindustry.com/?post_type=articles&p=41654 4 Tips for Scaling Your Customer Training Efforts - Read more by Sarah Gallo on Training Industry.

]]> 4 Tips for Scaling Your Customer Training Efforts - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/educating-your-organizations-extended-enterprise/ Mon, 22 Jul 2019 16:30:59 +0000 https://trainingindustry.com/?post_type=articles&p=40860 Educating Your Organization’s Extended Enterprise - Read more by Sarah Gallo on Training Industry.

]]> Educating Your Organization’s Extended Enterprise - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/it-and-technical-training/untrained-software-customers-are-bound-to-bail/ Thu, 30 May 2019 15:30:16 +0000 https://www.trainingindustry.com/?post_type=articles&p=39196 Untrained Software Customers Are Bound to Bail - Read more by Sarah Gallo on Training Industry.

]]> Untrained Software Customers Are Bound to Bail - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/content-development/the-rollout-field-of-dreams-creating-a-successful-training-implementation-plan/ Mon, 14 Jan 2019 13:30:36 +0000 https://www.trainingindustry.com/?post_type=articles&p=34370 The Rollout Field of Dreams: Creating a Successful Training Implementation Plan - Read more by Sarah Gallo on Training Industry.

]]> The Rollout Field of Dreams: Creating a Successful Training Implementation Plan - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/measurement-and-analytics/customer-training-the-key-to-corporate-growth/ Mon, 26 Nov 2018 19:30:45 +0000 https://www.trainingindustry.com/?post_type=articles&p=32999 Customer Training: The Key to Corporate Growth - Read more by Sarah Gallo on Training Industry.

]]> Customer Training: The Key to Corporate Growth - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/how-to-improve-the-customer-experience-with-technology/ Thu, 15 Nov 2018 16:19:28 +0000 https://trainingindustry.com/?post_type=articles&p=33246 How to Build Your Customer Training Technology Stack From the Ground Up - Read more by Nick Stokes on Training Industry.

]]> How to Build Your Customer Training Technology Stack From the Ground Up - Read more by Nick Stokes on Training Industry.

]]> https://trainingindustry.com/press-release/remote-learning/skilljar-teams-up-with-zoom-to-offer-unified-learning-experience-for-live-customer-training/ Mon, 29 Oct 2018 09:00:42 +0000 https://www.trainingindustry.com/?post_type=press_releases&p=32558 Skilljar Teams Up with Zoom to Offer Unified Learning Experience for Live Customer Training - Read more by Sarah Gallo on Training Industry.

]]> Skilljar Teams Up with Zoom to Offer Unified Learning Experience for Live Customer Training - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/it-and-technical-training/4-software-training-use-cases-for-virtual-training-labs/ Mon, 15 Oct 2018 10:30:22 +0000 https://www.trainingindustry.com/?post_type=articles&p=32026 4 Software Training Use Cases for Virtual Training Labs - Read more by Sarah Gallo on Training Industry.

]]> 4 Software Training Use Cases for Virtual Training Labs - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/emoney-makes-major-organizational-improvements-with-the-thought-industries-customer-learning-platform/ Thu, 20 Sep 2018 09:00:21 +0000 https://www.trainingindustry.com/?post_type=press_releases&p=31442 eMoney Makes Major Organizational Improvements with the Thought Industries Customer Learning Platform - Read more by Sarah Gallo on Training Industry.

]]> eMoney Makes Major Organizational Improvements with the Thought Industries Customer Learning Platform - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/learning-technologies/customergauge-announces-partnership-with-thought-industries-to-launch-customergauge-academy/ Thu, 26 Jul 2018 09:00:44 +0000 https://www.trainingindustry.com/?post_type=press_releases&p=29994 CustomerGauge Announces Partnership with Thought Industries to Launch CustomerGauge Academy - Read more by Sarah Gallo on Training Industry.

]]> CustomerGauge Announces Partnership with Thought Industries to Launch CustomerGauge Academy - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/measurement-and-analytics/measuring-the-roi-of-customer-learning/ Thu, 21 Jun 2018 09:00:38 +0000 https://www.trainingindustry.com/?post_type=articles&p=28455 Measuring the ROI of Customer Learning - Read more by Sarah Gallo on Training Industry.

]]> Measuring the ROI of Customer Learning - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/aligning-and-integrating-customer-success-and-customer-education/ Thu, 14 Jun 2018 09:30:15 +0000 https://www.trainingindustry.com/?post_type=articles&p=28103 Aligning and Integrating Customer Success and Customer Education - Read more by Sarah Gallo on Training Industry.

]]> Aligning and Integrating Customer Success and Customer Education - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/blog/measurement-and-analytics/is-the-kirkpatrick-model-appropriate-for-evaluating-customer-education-programs/ Fri, 01 Jun 2018 11:30:27 +0000 https://www.trainingindustry.com/?p=27408 Is the Kirkpatrick Model Appropriate for Evaluating Customer Education Programs? - Read more by Sarah Gallo on Training Industry.

]]> Is the Kirkpatrick Model Appropriate for Evaluating Customer Education Programs? - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/remote-learning/how-to-use-virtual-classrooms-for-customer-training/ Wed, 18 Apr 2018 16:30:10 +0000 https://www.trainingindustry.com/?post_type=articles&p=26247 How to Use Virtual Classrooms for Customer Training - Read more by Sarah Gallo on Training Industry.

]]> How to Use Virtual Classrooms for Customer Training - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/learning-technologies/how-customer-training-can-make-ld-the-heroes-of-the-organization/ Wed, 21 Mar 2018 12:30:41 +0000 https://www.trainingindustry.com/?post_type=articles&p=25204 How Customer Training Can Make L&D the Heroes of the Organization - Read more by Sarah Gallo on Training Industry.

]]> How Customer Training Can Make L&D the Heroes of the Organization - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/strategy-alignment-and-planning/dont-lose-your-way-when-extending-learning-to-customers-and-partners/ Tue, 20 Mar 2018 16:30:51 +0000 https://www.trainingindustry.com/?post_type=articles&p=25042 Don’t Lose Your Way When Extending Learning to Customers and Partners - Read more by Sarah Gallo on Training Industry.

]]> Don’t Lose Your Way When Extending Learning to Customers and Partners - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/content-development/skilljar-raises-16-4-million-to-transform-customer-training/ Wed, 14 Mar 2018 09:00:54 +0000 https://www.trainingindustry.com/?post_type=press_releases&p=24926 Skilljar Raises $16.4 Million to Transform Customer Training - Read more by Sarah Gallo on Training Industry.

]]> Skilljar Raises $16.4 Million to Transform Customer Training - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/press-release/content-development/thought-industries-unveils-customer-learning-platform/ Tue, 13 Mar 2018 09:00:31 +0000 https://www.trainingindustry.com/?post_type=press_releases&p=24937 Thought Industries Unveils Customer Learning Platform - Read more by Sarah Gallo on Training Industry.

]]> Thought Industries Unveils Customer Learning Platform - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/blog/strategy-alignment-and-planning/the-key-to-implementing-a-customer-centric-culture/ Thu, 08 Feb 2018 17:00:21 +0000 https://www.trainingindustry.com/?p=23720 The Key to Implementing a Customer-Centric Culture - Read more by Sarah Gallo on Training Industry.

]]> The Key to Implementing a Customer-Centric Culture - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/blog/strategy-alignment-and-planning/what-impact-does-customer-education-have-on-customer-loyalty/ Fri, 26 Jan 2018 12:00:41 +0000 https://www.trainingindustry.com/?p=23389 What Impact Does Customer Education Have on Customer Loyalty? - Read more by Sarah Gallo on Training Industry.

]]> What Impact Does Customer Education Have on Customer Loyalty? - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/articles/remote-learning/case-study-combining-the-best-of-existing-training-new-technology-and-trust-to-reinvent-customer-learning/ Wed, 24 Jan 2018 12:00:28 +0000 https://www.trainingindustry.com/?post_type=articles&p=23371 Case Study: Combining the Best of Existing Training, New Technology and Trust to Reinvent Customer Learning - Read more by Sarah Gallo on Training Industry.

]]> Case Study: Combining the Best of Existing Training, New Technology and Trust to Reinvent Customer Learning - Read more by Sarah Gallo on Training Industry.

]]> https://trainingindustry.com/magazine/jan-feb-2018/from-data-to-answers-using-a-data-driven-approach-to-solve-customer-training-problems/ Thu, 11 Jan 2018 15:58:18 +0000 https://www.trainingindustry.com/?post_type=magazine&p=23078 From Data to Answers: Using a Data-Driven Approach to Solve Customer Training Problems - Read more by Michelle Eggleston on Training Industry.

]]> From Data to Answers: Using a Data-Driven Approach to Solve Customer Training Problems - Read more by Michelle Eggleston on Training Industry.

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