Step Into the Scene: AI-Powered Roleplay Drives Performance

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Traditional training often falls short when the unexpected arises. Real-world scenarios are rarely scripted; emergencies, difficult customer conversations and safety issues demand exceptional soft skills. Can your employees confidently navigate these dynamic situations?

Meet Cicero, a cutting-edge immersive roleplay platform that flips the script on soft skills training. Leveraging artificial intelligence (AI) and extended reality (XR) technology, Cicero provides realistic, scalable and dynamic scenarios for on-the-job skills development.

Our platform has already won awards and helped thousands of users at companies like Scoot Air, dramatically improve training outcomes. Clients are leveraging the power of safe practice, instant content creation, personalized feedback, detailed reports and realistic simulations that help employees practice crucial conversations across sales, customer support, safety training and more. We invite you to learn how immersive roleplay can help you overcome challenges and drive performance.

In this discussion, your hosts from CGS Immersive, Doug Stephen, president, and Micah White, vice president, will share key insights on:

  • Addressing traditional training limitations.
  • Offering employees hands-on experience.
  • Scaling efficiently with AI-powered roleplay and coaching while saving costs.

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View full agenda.

Speakers

Doug Stephen, President, CGS Enterprise Learning, CGS Immersive

As president of CGS Enterprise Learning and CGS Immersive, Doug Stephen leverages his more than 20 years of experience consulting and partnering with Fortune 100 companies to scale employee engagement, operational performance, sales and growth globally. Doug is currently leading initiatives to scale and drive adoption of a proprietary, robust mixed reality solution, managing the research, design, consulting and technology teams. Introduced in 2019, The platform’s technology is focused on changing the future of work and learning. CGS Immersive offers applications to amplify human performance and engagement in real time, anywhere. Doug has spoken at various industry events including AES, ATD, TechKnowledge, AWE and Field Service. He has also written articles and been quoted for such publications as CLO, Forbes, TrainingIndustry.com, Huffington Post and Information Week.
Micah White, VP, R&D, CGS Immersive

Micah White directs and implements the strategy and oversees the research and development initiatives of CGS’s Enterprise Learning and Immersive teams. In his work, he has developed policies, objectives and initiatives to keep the organization competitive and on the cutting-edge of technological development. Areas of focus include multimedia solutions and innovative media including: augmented and mixed realities, robotic process automation, generative AI, real-time communication platform integration to learning and new/novel interaction models. Teamwork AR™, a collaborative XR platform that drastically improves employee training and field service performance, productivity, operational excellence and growth across the industry spectrum was awarded Frost & Sullivan’s New Product Innovation Award.